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Our Operations practice will help you devise, execute and optimise IT strategies and plans that align to your current need. We are specialists in IT Infrastructure, IT Operations and Service Integration & Management solutions.

Operations and Managed Service Practice

Our Operations and Managed Service Practice helps you devise, implement, and optimise your enterprise architecture and technology and help you be more strategic in the execution of enterprise service management and operations.

Australian Sentinel focuses on your successful business transformation and operations while maintaining a technology agnostic and independent perspective. Our partnerships complement this with global distributors, solution providers and software vendors, and our teams of technical experts.

Service Integration and Management

The Service Integration and Management team identifies and drives opportunity for clients to be more strategic in execution. We help our clients with Service Development Strategy and Design, Service Modelling, ITSM/ITOM Toolset Integration, Service Transformation and more.

We have experience and technical expertise in the leading ITSM/ITOM platforms as well as multiple emerging providers.


  • Business Case development and ROI Analysis
  • Requirements Management
  • Business Architecture
  • Information Systems Architecture (inc App & Data)
  • Technology Architecture
  • Managed Service Provider transition
  • ITSM/ITOM Solutions
  • Transformation and Implementation
  • Service Modelling Framework Policy
  • Service Taxonomy Policy
  • CI Classes and Attributes
  • Foundation data load (Service CI Data, Product CI Data, Infrastructure CI Data)
  • CMDB Data Management
  • Service Management
  • ITSM/ITOM toolset integration (ServiceNow, BMC, Ivanti, Micro Focus)
  • ITSM/ITOM Maturity Roadmap