Operations
Our Operations practice will help you devise, execute and optimise IT strategies and plans that align to your current need. We are specialists in IT Infrastructure, IT Operations and Service Integration & Management solutions.
Operations and Managed Service Practice
Our Operations and Managed Service Practice helps you devise, implement, and optimise your enterprise architecture and technology and help you be more strategic in the execution of enterprise service management and operations.
Australian Sentinel focuses on your successful business transformation and operations while maintaining a technology agnostic and independent perspective. Our partnerships complement this with global distributors, solution providers and software vendors, and our teams of technical experts.
Cybersecurity Consulting
We provide a cybersecurity risk assessment according to your industry standard and identify the security level target of your business, then propose the solutions, controls and countermeasures that would achieve your security level target.
Products
- Business Case development and ROI Analysis
- Requirements Management
- Business Architecture
- Information Systems Architecture (inc App & Data)
- Technology Architecture
- Managed Service Provider transition
- ITSM/ITOM Solutions
- Transformation and Implementation
- Service Modelling Framework Policy
- Service Taxonomy Policy
- CI Classes and Attributes
- Foundation data load (Service CI Data, Product CI Data, Infrastructure CI Data)
- CMDB Data Management
- Service Management
- ITSM/ITOM toolset integration (ServiceNow, BMC, Ivanti, Micro Focus)
- ITSM/ITOM Maturity Roadmap
- IT Architecture, Design, Implementation
- Cybersecurity Architecture
Service Integration and Management (SIAM)
n the rapidly evolving realm of IT, Service Integration and Management (SIAM) has emerged as a strategic methodology to effectively navigate the complexities of modern technology ecosystems. SIAM provides organisations with a structured approach to seamlessly orchestrate and optimise their diverse array of IT services. By fostering collaboration among various service providers, both internal and external, SIAM ensures cohesive service delivery, streamlined operations, and the ability to adapt to the ever-changing IT landscape. With SIAM, businesses can harness the power of integrated services, enhance efficiency, and provide exceptional IT experiences to meet the demands of today’s digital landscape.
Reasons/drivers why organisations are adopting SIAM:
- Executive and business pressure to evolve and innovate
- Do more with Less, ROI, wastage, scale
- Improve Service/Supplier Integration, Performance, Availability and Durability
- Compelling events such as business transformations, in/outsourcing, M&A, etc.
- Complex Ecosystem Management
- Digital Transformation Needs
- Operational Efficiency Enhancement
- Customer Experience Improvement
- Agility for Changing Demands
- Vendor Consolidation Goals
- Assurance of Service Levels
- Emphasis on Continuous Improvement
- Risk Mitigation and
- Centralised Governance Implementation.
Challenges organisations face when pursuing backing/support for SIAM implementation:
- Demonstrating Tangible Benefits
- Aligning with Strategic Goals
- ROI Clarity
- Communicating Value Proposition
- Overcoming Resistance to Change
- Funding Constraints
- Senior Management Awareness
- Risk Mitigation Strategy
- Adoption Planning and
- Measuring Success.
Australian Sentinel plays a pivotal role in assisting organisations in developing a robust Service Integration and Management (SIAM) model. By leveraging our expertise, Australian Sentinel empowers businesses to enhance their productivity, achieve stringent Service Level Agreements (SLAs), and effectively minimise disruptions. With our comprehensive approach, Australian Sentinel collaborates with organisations to design and implement a tailored SIAM framework that optimises the coordination of various service providers. This model streamlines operations, fosters seamless communication, and ensures a synchronised approach to service delivery. As a result, businesses can navigate complex ecosystems with agility, ensuring higher operational efficiency, customer satisfaction, and overall success.
Our advisory practice employs tailored, efficient and fast-tracked approaches to provide expertise, intellectual property, and pragmatic guidance for enhancing benefits realisation, project delivery efficiency, Enterprise Service Management, and IT Operations proficiency. Our Enterprise Service Management & Integration Advisory products suite identifies and guides clients toward strategic service execution. Through cost-effective, accelerated, and appropriately scaled methodologies, we offer specialised insights, impartial viewpoints, and reliable recommendations that yield measurable outcomes.
Standard SIAM | ESM Products:
- Business Case Development
- Current State Analysis, Health Checks & Assurance
- Risk Assessment and Gap Analysis
- IT Strategy, TCO and ROI
- Functional & Non-Functional Requirements
- Process Mapping; New Services and Functions strategy and transition
- IT Operating Models; end-to-end Service Modelling
- Service/Supplier Integration and Technology Benefits Realisation
- Maturity models; Best Practice Framework, Process & Capability
- Outsourcing and Supplier Optimisation
- Project Financial Optimisation
- Coaching, Mentoring, Training
- Recruitment / Candidate Selection support
- Organisational Change and realignment; Stakeholder Management
- Implementation Planning and Service Improvement
- Toolset Integration.
ITSM Service Modelling - Strategy | Model | Design | Integrate & Transform | Support
Service Modelling is the structured process of creating visual or conceptual representations that depict the interrelationships and interactions among various components, processes, applications, and resources within an IT service. The aim is to provide a comprehensive and clear understanding of how these elements collaborate to deliver specific services, enabling organisations to optimise service design, delivery, and management. Service Modelling supports effective decision-making, proactive issue identification, and improved resource allocation, ultimately enhancing the quality and efficiency of IT services in alignment with business goals.
Our Service Modelling practice employs an efficient, structured and standardised approach to identifying and mapping the Service Model data from the catalogue request items through to the technology that drives improved use of the CMDB delivering increased levels of automation and integration.
Implementing a robust data & taxonomy foundation delivers ongoing benefits:
- Expedited initial-level ticket logging with enhanced data quality
- Heightened effectiveness in searching for knowledge at the initial level (increasing First-Time Fix rate)
- Automated ticket routing
- Enhanced trend reporting for both Incidents and Service Requests
- Comprehensive insight into IT support capabilities
- Improved efficiency within Problem Management processes
- Decreased time and risk associated with Change approvals
- Facilitation of Service Level Management
- Swift creation of a Service Catalogue and Request Items
- Focus on service-oriented reporting
- Improved integration between the CMDB and operational workflows
- Diminished administrative overhead in maintaining underlying data and the CMDB
- Enhanced identification of root-cause technology for IT issues
- Alignment with the IT Service Lifecycle.
Standard ITSM Service Modelling Products:
- Service Modelling Framework Policy
- Service Taxonomy Policy
- CI Classes and Attributes Definition
- Service Mapping
- Advisory on Service Model Framework implementation and operationalisation
- Service Delivery and Support Catalogue
- CMDB Data Management Policy
- Advisory on CMDB governance
- IT Service Management Process Design
- ITSM Maturity Roadmap