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Operations @ Natures Organics

Background

Natures Organics Pty Ltd is a locally-owned private company deriving revenue from the provision of consumer goods, including personal care products and detergents. The company employs 175-200 people with its head office in Victoria. Natures Organics has a reasonably sized technical footprint, budget and maturity.

Challenge

Natures Organics was aware of many IT operational risks and issues complicated by some IT staff attrition as well as a desire to mature various IT processes and get more out of their investment. However, Natures Organics did not have the capacity and capability to refresh the IT Strategy, planning and the execution required. There was an appetite to outsource.

Solution

Australian Sentinel was engaged for Short term stabilisation and medium term strategy / future state transition projects in the initial 6-12 months as well as longer term transformation. Ultimately, the strategy was to outsource much of IT infrastructure and operations to managed support services with Australian Sentinel.

Outcome

Australian Sentinel managed services has enable benefits such as lower IT costs, increased efficiency and variable capacity. This enabled internal resources to focus on strategy/core competencies and increased flexibility to meet changing business and commercial conditions. The long term relationship with Australian Sentinel has enabled access to innovation, intellectual property, and thought leadership.

Australian Sentinel’s innovative approach has avoided known risks with outsourcing such as slower turnaround time, loss of internal business or domain knowledge or lack of control and there have been no issues relating to language/cultural barriers or time zone differences.

What They Say?

“we call it an engagement but it's really more of a partnership. It's clear that they are invested in getting us there to our goal state.” Alex Plattfuss, Head of Information Technology.

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