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Employment Services @ Global SaaS Provider

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Employment Services @ Global SaaS Provider

Customer Challenge

Our client, a well-known global SaaS provider renowned for its professional services and OpsDev consultants, faced significant challenges in managing staff attrition and inconsistent client engagement. Rapid project growth further compounded these issues, making it difficult to attract and retain top talent. These challenges are common across many of our channel clients, highlighting the need for a flexible and scalable resourcing solution.

Our Role

Australian Sentinel was engaged to provide tailored Technology Employment Services to augment the client’s technical resources. Our role was to deliver highly skilled specialists who could seamlessly integrate into the client’s projects, enabling them to scale their workforce flexibly and efficiently.

Our Approach

Leveraging our expertise in Technology Employment Services, we:

  1. Understood Client Needs:
    • Conducted a thorough assessment of the client’s resourcing requirements, including the required skillset, experience level, and cultural fit.
  2. Delivered High-Quality Talent:
    • Provided a dedicated team of expert specialists capable of delivering projects and technical expertise on demand.
  3. Ensured Flexibility and Agility:
    • Enabled the client to adjust their resource needs dynamically, ensuring they could scale up or down as required.
  4. Guaranteed Service Excellence:
    • Offered a Service Delivery Guarantee, committing to replace any team member at our cost if they did not meet expectations.

Outcomes Delivered

  • Enabled the SaaS provider to scale their workforce in an agile and flexible manner.
  • Allowed the client to focus on strategic priorities, such as accelerating product annuity and project revenue, managing staff flexibility, and maintaining their brand reputation.
  • Eliminated competition or tension within the team by providing external expertise that complemented existing resources.
  • Delivered high-quality talent that aligned with the client’s culture and project requirements.

What They Say

“Ytai is awesome, and I will be giving him some more work now ;) You guys rock!!!” – Tony Parker, Technical Relationship Manager