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Operations and Managed Service Practice

Operations and Managed Service Practice

Our Operations and Managed Service Practice helps you devise, implement, and optimise your enterprise architecture and technology and help you be more strategic in the execution of enterprise service management and operations.

Australian Sentinel focuses on your successful business transformation and operations while maintaining a technology agnostic and independent perspective. Our partnerships complement this with global distributors, solution providers and software vendors, and our teams of technical experts.

Products

  • Business Case development and ROI Analysis
  • Requirements Management
  • Business Architecture
  • Information Systems Architecture (inc App & Data)
  • Technology Architecture
  • Managed Service Provider transition
  • ITSM/ITOM Solutions
  • Transformation and Implementation
  • Service Modelling Framework Policy
  • Service Taxonomy Policy
  • CI Classes and Attributes
  • Foundation data load (Service CI Data, Product CI Data, Infrastructure CI Data)
  • CMDB Data Management
  • Service Management
  • ITSM/ITOM toolset integration (ServiceNow, BMC, Ivanti, Micro Focus)
  • ITSM/ITOM Maturity Roadmap
  • IT Architecture, Design, Implementation
  • Cybersecurity Architecture