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Advisory @ Global Travel Retailer


Our client, one of the largest travel retailers in Asia Pacific, were under pressure to reduce IT budgets and maximise benefit from existing investment in technology, outsourced manage service suppliers and internal capability. This was complicated by aggressive timeframes and change imposed on business outside their control and influence.


IT Organisation Review and Outsourcing Optimisation - The solution included a refreshed strategy to increase maturity in Service Integration and Management capability and further outsourcing effectiveness.

Problem Statement; Current State and Gap Analysis; Key Recommendations - Using our right-sized advisory methodology, we gained consensus of the problem and completed a current state and gap analysis. Australian Sentinel provided a suite of key recommendations forming a multi-year transformation strategy.

Transformation Plan, Organisational change and communications plan - Australian Sentinel has fine-tuned the process of breaking down a strategy into actionable chunks. We identified Service Desk, SIAM & SMO as the target areas to transition in the initial tranche and develop a series of plans and practical artefacts & tools for the client to leverage and self-manage in execution.


Australian Sentinel enabled effective, measurable and rapid organisation restructure to an interim state aligned with the newly documented multi-year transformation strategy. Key measures of success included reduced risk of key personnel / intellectual property loss during the initial tranches of restructure as well as removed supplier duplication and contractual/commercial inefficiencies.

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